Q: What is the shipping cost?
A: Shipping is free on all orders.
Q: How long does shipping take?
A: Standard shipping takes 10-15 business days.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. Use this number on the carrier’s website to track your shipment.
Q: Do you ship internationally?
A: Yes, we do ship internationally. Shipping costs and delivery times will vary depending on the destination.
Q: Can I change my shipping address after placing an order?
A: If you need to change your shipping address, please contact our customer service team on wearsanrio@gmail.com as soon as possible. We can update the address if the order has not yet been shipped.
Q: What if my package is delayed or lost?
A: If your package is delayed beyond the estimated delivery time, please contact our customer service team for assistance. In the rare event that a package is lost, we will work with the carrier to resolve the issue and ensure you receive your order.
Q: What should I do if I receive a damaged or defective item?
A: If your order arrives damaged or defective, please contact us within 3 days of receipt with a photo of the damaged item and your order number. We will arrange for a replacement or refund.
Q: Can I return or exchange an item?
A: Yes, we have a return and exchange policy. Please visit our Returns and Exchanges page for more details.
Q: How do I contact customer service?
A: You can contact our customer service team at thingspk10@gmail.com for any inquiries or assistance.
Feel free to reach out if you have any other questions or need further assistance!
